177 Days To Go

Me:

Hi PayPal customer support!

This is day 1 of my 180 day wait to close my account. I plan to send you a message every day until you close my account.

I hope you're looking forward to this as much as I am!

---

Paypal:
My name is Arnie from PayPal Consumer Support.

I am sorry to tell but you really need to wait 180 days to close your
PayPal account.

When you are about to close your PayPal account, you may need to clear
your cache and cookies.

Here's how to clear your cache and cookies if you?re using Windows:

For Internet Explorer 7, 8 & 9:

1. Click "Tools" near the top of the browser.
2. Click "Safety," and then click "Delete browsing history."
3. Select the "Cookies" check box, and then click "Delete."

Don't see these steps?

1. Click "Tools" near the top of the browser.
2. Click "Internet Options."
3. Click "Delete" under "Browsing History."
4. Select what you wish to delete or select "Delete All."

For Safari 5:

Here's how to clear your cache:

1. Click "Safari."
2. Click "Empty Cache."
3. Click "Empty."

Here's how to clear your cookies:

1. Click "Safari."
2. Click "Preferences."
3. Click "Security."
4. Click "Show Cookies."
5. Click "Remove All."
6. Click "Remove All" to confirm the deletion.
7. Click "Done" to finish the process.
8. Restart Safari for the changes to take place.

For Firefox 4.0:

Click on the "Firefox" button at the top of the screen.

1. Click "Options."
2. Click "Advanced."
3. Click "Network."
4. Under "Offline Storage," click "Clear Now."
5. Click "OK."

Here's how to clear cache and cookies if you're using Mac OS X:

For Safari 5:

Here's how to clear your cache:

1. Click "Safari."
2. Click "Empty Cache."
3. Click "Empty."

Here's how to clear your cookies:

1. Click "Safari."
2. Click "Preferences."
3. Click "Security."
4. Click "Show Cookies."
5. Click "Remove All."
6. Click "Remove All" to confirm the deletion.
7. Click "Done" to finish the process.
8. Restart Safari for the changes to take place.

For Firefox 4.0:

1. Click "Firefox."
2. Click "Options."
3. Click "Advanced."
4. Click "Network."
5. Under "Offline Storage," click "Clear Now."
6. Click "OK."

Here's how to clear your cache and cookies for Safari for your iPhone,
iPad, or iPod Touch:

1. Click "Settings."
2. Click "Safari."
3. Click "Clear Cookies."
4. Click "Clear Cookies" again.
5. Click "Clear Cache."
6. Click "Clear Cache" again.

Remember that these instructions are for your internet browser and not
PayPal. For additional information about deleting cache, cookies, and
other temporary internet files, or if you didn?t see instructions for
your particular web browser or browser version, go to your browser's
support site.

Should you have further inquiries please do not hesitate to call us at:
402-935-2050 or 888-221-1161 during these hours:

4:00 AM PT to 10:00 PM PT, Monday?Friday
6:00 AM PT to 8:00 PM PT, Saturday and Sunday

Thank you for choosing PayPal.

Sincerely,
Arnie
PayPal Consumer Support
PayPal, an eBay Company

---

Me:
Hi Arnie,

Thanks for your prompt response. I don't buy that story you've told me though. I'm sure you people have some way of closing accounts immediately in the case of abuse or for other reasons. I must insist that you close my account immediately.

In my first contact with customer support regarding closing my account I was told that I would have to wait 3-5 business days for my last payment to go through some clearing house.

In another contact with customer support I was promised that my issue would be resolved that day, but was given another story when I was escalated to your disputes department. The problems with proper communication between teams or within your team isn't my problem. I want my account closed now, and until it's closed I will continue to send emails to this address.

PayPal sucks

I had a bad buying experience with PayPal last month where they decided against me in a dispute where I was never provided the opportunity to show them evidence which would have shown that the seller in my experience scammed me.

In the following days I gave up with customer support and tried to close my account.

They initially told me that I would have to wait 3-5 days to close my account, and have now told me that I need to wait 180 days to close my account.

3 days later I decided to send customer service an email every day until they close my account. These are those emails.